Frequently Asked Questions

 Q. What type of items are you looking for?
A. New or gently worn clothing 2-3 years or newer. Timeless, contemporary and interesting pieces. For brands we carry, click here
​
Q. Can I return or exchange my items?
A. All sales are final.
​
Q. Do I need an appointment to bring in my items?
A. We accept items Tuesday-Saturday between
10 AM-4 PM at Fort St, Wednesday-Saturday 10 AM - 4 PM at Peatt Rd. We will prioritize reviewing the items immediately.

Q. Where do you donate your unsold items?
A. We are partnered with Wear 2 Start, Quadra Village, WIN, and Artemis House.​
​
Q. What's the consignment policy?
A. Find our policy HERE
 
Q. Do you carry menswear?
A. No, we don't. 

Q. How do I obtain a payout?
A.We do payouts every quarter. March, June, September & December. If you have $50 or more in your account, you will receive an email asking if you would like an e-transfer in the first week of the payout months. Please reply to this email stating you would like to receive a payout, or leave it in your account for shopping. It takes 10 days to 2 weeks to process all the e-transfers, as we have 2000 consignors.