PRIVACY POLICY

1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Email address

• Phone number

• Mailing address

• Consignor or customer information

• Communications you send to us (emails, contact forms, inquiries)

We may also automatically collect limited technical information such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on our website

This information is used for website functionality, analytics, and improvement purposes.
2. How We Use Your Information
We use personal information to:

• Provide and manage consignment and retail services

• Communicate with customers and consignors

• Process transactions and payments

• Respond to inquiries and customer service requests

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

3. Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. Consent may be express or implied, depending on the circumstances.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

4. Disclosure of Information
We may share personal information only when necessary, including:

• With trusted third-party service providers (e.g., payment processors, website hosting, email services) who are required to protect your information

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of Mona Consignments, our customers, or others

All third parties are expected to maintain confidentiality and security standards.

5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security
We take reasonable physical, administrative, and technical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.
Requests can be made by contacting us using the details below.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Mona Consignment
Email: dresswell@monaconsignment.com
Website: www.monconsignment.com